Question 1

Are your fragrances authentic?

Accepted Answer

Absolutely. Every product is 100% genuine and sourced directly from the maison or authorised distributors, with our authenticity guarantee on every order.

Question 2

How long does shipping take?

Accepted Answer

Standard delivery arrives in 3–5 business days (free over $150). Express delivery arrives in 1–2 business days.

Question 3

Can I return an item?

Accepted Answer

Yes — unopened items can be returned within 30 days for a full refund. Contact our customer care team for a prepaid return label.

Question 4

Do you offer samples?

Accepted Answer

Every order includes two complimentary fragrance samples, beautifully presented with your purchase.

Question 5

Is checkout secure?

Accepted Answer

Yes. We use 256-bit SSL encryption and a PCI-compliant payment partner. Your card details never touch our servers.

Question 6

Do you ship internationally?

Accepted Answer

We ship worldwide. Shipping costs and delivery times are calculated at checkout based on your destination.

Question 7

How should I store my perfume?

Accepted Answer

Keep your fragrance away from direct sunlight and heat, ideally in its box at room temperature, to preserve its character.

Frequently Asked Questions